Shipping Policy
How long does delivery take?
When you are placing the order, estimated delivery time is shown in the checkout page, after delivery location details have been inputted.

Do you deliver globally?
YES. We deliver worldwide.

Why haven’t I received my confirmation email?
Go to My account> my orders to check your order was successful (and the email address you signed up with). If your email is wrong, update it here for future orders.

Check out the junk in your (email) trunk. If it’s hiding there

Still no email? Don’t hesitate to contact us on our Hotline through WhatsApp 0702101200/0765651200 or, Email us on 

How do I know my order has been shipped?
We’ll send you a shipping confirmation message to your email or contact number (make sure to check your spam folder to avoid disappointment ).

It might take up to 24 hours to receive tracking information, but don’t worry, you will be the first to know

About Delivery rates
City Limits (up to 1kg)

(Colombo 1- 15) – 425
Outstation – 500
A free shipping option is available when you pass the threshold.

Returns & Exchanges

We do not have a refund policy instore or online

How do I exchange?

Exchange policy

You to be satisfied with your purchase. We do exchanges for you! You can only exchange items that are unworn, unwashed, undamaged, have the original tags attached to the garment     (not broken price tags ) and the original packaging . Please note that sale items sold at a discount are not subjected to exchange or returns and we don’t exchange products which are already exchanged and these catogery of products are subject to exchange.

Bodysuits, lingerie & sleepwear, swimwear, Footwear,jewelry, and accessories .

Please send the package you need to exchange to our store address and after we receives it we are arranged the new size/ new. Product to your address.
Delivery charges should pay by the customer for delivering and returning the package to us.
Thank you !
Return address No 835, 2B New Parliament Rd, Battaramulla

0702101200
0765651200
0762218174

Team SAMZ

Return Policy & Procedure
Simply contact the SAMZ Customer Care Team by reaching us on our Hotline through WhatsApp 0702101200/ 0765651200 or, Direct Messaging us on Instagram or Facebook indicating the item(s) you would like to return and the reason.

Refunds
Sorry, we do not have a refund policy for any product, we will be happy offer you credit voucher for a future purchase. We will notify you of the approval or rejection of your credit once the inspection is done. If your credits are approved, you will receive an e mail with the voucher code within a certain amount of days.

Please contact us on our Hotline through WhatsApp 0702101200/0765651200 or, Direct Messaging us on Instagram or Facebook

How do I cancel my order?
You can cancel your order within 24 hours an order is placed. If you have already paid for it you will get your refund within next 48 hours.